Uubet Privacy Policy — Protection of Malaysian Users' Information

1. Information We Collect

When you register and use the uubet platform, we collect certain types of information to ensure our services run smoothly and securely:

• Account information: Full name, date of birth, phone number, email address, and password set during registration.
• Payment information: Transaction details in MYR, including deposit methods (Touch'n Go, FPX, bank transfer), amounts and timestamps. We do not store full card numbers — sensitive payment data is processed by licensed payment providers.
• Device and browser information: IP address, device type, operating system, browser type, screen resolution and access time. This information is used to detect unauthorised activity and improve the user experience.
• Usage data: Pages visited, games played, session duration, clicks and interactions within the platform.
• Cookies: Small data files stored on your device to identify login sessions, save your preferences and support platform analytics.

2. How We Use Your Information

Information collected by uubet is used for the following purposes:

• Processing account registration, identity verification, and user account management.
• Processing MYR deposits and withdrawals, and resolving any payment-related enquiries.
• Providing customer support and responding to enquiries submitted via email or other channels.
• To detect and prevent fraud, multi-account usage, hacking, and activities that violate our Terms & Conditions.
• Analysing platform usage patterns to improve the design, speed and functionality of our services.
• Sending important notifications related to your account, betting results, lottery outcomes and policy updates.
• Complying with applicable legal and regulatory requirements in Malaysia.

Uubet will not use your information for third-party marketing purposes without your prior consent.

Cookies and Activity Tracking

The uubet platform uses cookies to enable core functions such as staying logged in between sessions, saving language preferences, and helping the system identify active accounts. There are two main types of cookies we use:

• Session cookies: Automatically deleted when you close your browser. Used to manage your active session.
• Persistent cookies: Stored for a set period to retain your preferences and speed up your next login.

You can disable cookies through your browser settings, though this may affect certain platform features such as staying logged in or personalised display preferences. We do not use third-party cookies for advertising purposes.

Data Storage, Security & Sharing

Storage and Security

Your personal information is stored on servers protected with industry-standard encryption. Access to user data is restricted to uubet staff who require it for legitimate operational purposes. All passwords are stored in encrypted form and cannot be read in their original state.

We conduct regular security audits and keep our systems updated to address the latest cybersecurity threats. That said, no online system can be guaranteed 100% secure. Users are encouraged to use strong passwords and never share their login credentials.

Sharing with Third Parties

Uubet does not sell or rent users' personal information to any third party. Information may only be shared in the following circumstances:

• With licensed payment providers to process MYR transactions (subject to their own privacy policies).
• With the relevant authorities where required by Malaysian law or court order.
• In the event of a business merger or acquisition, users will be notified in advance.

User Rights Over Personal Information

As a uubet platform user, you have the following rights regarding your personal information:

• Right of access: You can request a copy of the personal information we hold about you at any time.
• Right to rectification: If your information is inaccurate or has changed, you can update it through your account profile settings or by contacting our support team.
• Right to erasure: You may request the deletion of your personal information, subject to legal requirements for retaining financial transaction records applicable in Malaysia.
• Right to object to processing: You may object to the use of your data for specific purposes, such as internal marketing analytics.

To submit any request relating to your rights, please contact us at [email protected] with a clear description of your request. We will respond within 14 business days.

Policy Updates and How to Contact Us

Uubet reserves the right to update this Privacy Policy from time to time to reflect changes in data practices, legal requirements or new platform features. Users will be notified of any significant changes via an on-platform notice or your registered email before the changes take effect.

We encourage you to review this page periodically. Continued use of the platform after any changes constitutes acceptance of the updated policy. If you disagree with any changes, you have the right to stop using the platform and request account closure.

For any enquiries regarding this Privacy Policy, your rights or how we handle your data, please contact the uubet support team:

Email: [email protected]

For general enquiries about using the platform, visit the FAQ us or check Terms & Conditions for more information on usage guidelines.